Outsourcing could be in any form of administrative support. The most common types of outsourcing are call center agents giving support to customers as customer care agents and office support or virtual assistance.
Virtual assistants, or "VA," are independent contractors that provide administrative, technical, creative, or consulting services to other businesses, usually working from their own homes. The clear advantage is that as a business owner, you save money on office rent or maintaining a roster of employees, etc. Most virtual assistants support their clients via the Internet, phone, fax, and email.
There are Virtual Assistant Companies who have a chosen niche to provide better service. In the Real Estate Industry for example, you might need someone who understands Purchase Agreements, Short sales, BPO's and all other Real Estate terminologies. This way, the time spent training your Virtual Assistant will be lessen since you do not need to explain everything to them. You just need to lay out the process that you are using so they can be trained and then they start working.
Working with a VA has been a challenging task to most Business Professionals that are new to this field, the question that you need to answer mostly are:
- What to delegate?
- Who to delegate it to?
- How many hours should I need to have this task done?
- Can I trust my VA to work on these stuff for me?
About the Author:
"Driven by the passion to provide great service to her clients, Allie commits on helping her clients meet their goals and be successful in their niche by providing them a better way on handling their day to day tasks."
Maritess "Allie" Pasag Real Estate Virtual Assistant | Consultant | Business Professional